Marketing Automation Integration

You're the new Retention Marketing Manager for a niche kitchenware brand with 50,000 loyal customers.

The company uses multiple disconnected tools for retention channels, causing inconsistent reporting and technical limitations. You're integrating an omni-channel marketing automation tool to fix this.

The tool's tech team needs a list of events to track for future user segmentation.

→ How will you create this list of events?
→ What key factors will guide your event selection?
→ How will you align the events with your retention strategy and business goals?

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