How to use Product Walkthroughs and Tutorials to Optimize User Activation in SaaS?

Consider the following scenarios for an online project management tool and decide which are best suited for the implementation of product walkthroughs and tutorials:


  • Scenario I: Despite adding new collaboration features, there's no significant change in user engagement or project creation rates.

  • Scenario II: New users frequently abandon the tool soon after registration, indicating difficulty in understanding its project planning features.

  • Scenario III: Regular users request detailed guides on optimizing workflows and advanced project tracking functionalities.

  • Scenario IV: There's an influx of support tickets from users unsure how to set up their first project or team collaboration space.

Choose the closest answer: