An e-commerce startup is reviewing its customer feedback to prioritize product improvements. The team is considering applying Pareto Analysis to their RCA process.
Given the following statements about Pareto Analysis, determine which one is true and which one is false:
- Statement I: Pareto Analysis suggests that focusing on the top 20% of reported issues will resolve 80% of the complaints.
- Statement II: Pareto Analysis implies that evenly distributing resources across all issues will yield the best results in improving customer satisfaction.
Choose the accurate statements about Pareto Analysis.