Analyze these business scenarios related to the use of Zoho CRM. Which ones illustrate common pitfalls and challenges in implementing and using CRM systems?
- Scenario 1: A tech company implements Zoho CRM but fails to provide adequate training to its staff, leading to underutilization of the system’s features.
- Scenario 2: An online retailer integrates Zoho CRM with its existing sales and customer service platforms, ensuring a seamless flow of customer data across systems.
- Scenario 3: A marketing agency using Zoho CRM does not regularly update the system, resulting in outdated customer information and inefficient campaign management.
Identify the scenarios that demonstrate common pitfalls and challenges in CRM implementation and usage.