As the Growth Lead for a quick-service restaurant chain in India, you are preparing to present the findings of an RCA to understand the recent dip in online orders from your website.
You plan to use the SCQ Framework to structure your presentation effectively. Match the following statements to the appropriate parts of the SCQ Framework for your presentation context.
Here are the statements:
- Statement 1: Despite a historically strong online presence, the chain has seen a 20% drop in online orders in the last quarter.
- Statement 2: What strategies can be implemented to recover and improve our online order rates?
- Statement 3: The dip coincides with new competitors in the market and recent negative reviews about our delivery times.
Select the correct arrangement of these statements into the Situation, Complication, and Question (SCQ) format for your presentation.