How to Use NPS Data to Identify Specific Retention Levers?

WellnessHub, an emerging health and wellness e-commerce platform, has collected the following NPS responses:


  • ☞ 20 respondents gave a score of 9 or 10.

  • ☞ 30 respondents gave a score of 7 or 8.

  • ☞ 50 respondents gave a score between 0 and 6.

Calculate the NPS score for WellnessHub.


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